Your Questions, Answered.

Everything you need to know about how we make home projects effortless.

Got a question about how we work? We’re here to make things simple. Here are answers to some of the most common questions we hear from homeowners.

Do you charge homeowners for using TrueConnex?

Nope — our service is completely free for homeowners. We’re paid by the trusted local pros we connect you with.

How quickly can you get someone started?

Often the same day — sometimes within hours. We work directly with our network to get your project moving fast.

How do you choose who works on my project?

We personally vet every contractor through interviews, reference checks, and past work reviews. If we wouldn’t hire them ourselves, we won’t recommend them to you.

Can you help if I don’t know exactly what I need?

Absolutely. Tell us the problem or your goal, and we’ll figure out the best way forward — including sending the right pro to assess it.

What kinds of home services can you arrange?

Almost anything — from quick fixes to full renovations. We can take care of plumbing, electrical, painting, roofing, landscaping, flooring, remodeling, and more.

Can you arrange multiple services at once?

Yes. If your project needs different trades (like plumbing and electrical), we’ll coordinate everything so the work happens in the right order.

Will my information be sold or shared?

Never. We only use your information to arrange the work with the pro we’ve lined up for you — no spam, no cold calls.

Do you work with licensed and insured pros?

Yes — every pro we send is properly licensed, insured, and meets our quality standards. You'll never have to worry about who your hiring again.